The management of Marena Wellness & Spa will be extremely grateful for your cooperation in complying with these rules and regulations, as they are intended to ensure the peace and safety of stay of all our Guests.

1. Checking in at Marena Wellness & Spa is tantamount to accepting the provisions of these Regulations. The Guest is obliged to comply with these rules and regulations of the fire protection.

2. When collecting the keys, the person renting a room [Guest] at the Facility is obliged to present a document with a photograph to the receptionist at the Main Reception, providing personal data which enables identification of the Guest. If they refuse to show a document in a way which makes identifying them possible, the receptionist may refuse to check them in to the Facility.

3. The payments due for the stay, the visitor’s tax and the car park are settled during the check-in, and should the Guest refuse to do so, the reception may refuse to give them the room key.Additional services provided on the premises are charged in cash or there is an option to pay for them by Visa, Maestro, Mastercard. You can also open a hotel credit. The credit allows you to make non-cash transactions, i.e. charge services to your room. The maximum limit for transactions charged to your room amounts to PLN 250 for each adult. Once it has been used, it must be settled first, only then can the hotel credit be reactivated.

4. If the Guest fails to settle additional payments connected with their stay, Marena Wellness & Spa has the right to charge the Guest for any services and goods provided to them.

5. Hotel rooms are rented for the so called hotel days.

6. The hotel day lasts from 3 :00 pm on the check-in day until 11:00 am on the following day. lf the Guest does not determine the length of their stay at the check-in, it is assumed the room is rented for one hotel day.

7. lf the Guest wishes to extend their stay, they are obliged to notify the Reception desk about this fact until 9:00 am on the check-out day. However, Marena Wellness & Spa is not obliged to accept therequest, for it shall be dependent on the hotel occupancy at themoment.

8. Staying in the room or leaving the Guest's personal possessions in the room after 11:00 am is equivalent to the stay extension. When the Guest leaves the room after 11:00 am, the computer programe at the main reception desk will automatically charge them for the fact according to the RACK price list. And in the case when the room is subject to other reservation after 3:00 pm, the belongings left in the room after 11:00 am will be officially packed by two representatives of Marena Wellness & Spa, and then moved out to another room, for which the Guest will not have the right to come up with any claims towards  Marena  Wellness  & Spa  or  itsrepresentatives.

9. The Guest renting the room may not offer this room to otherpersons, even when the hotel day for which they paid the fee has not expired yet.

10. Persons not registered may stay in the hotel rooms from 7:00 am to 10:00 pm.

11. lf the unregistered persons stay in the hotel rooms after 10:00 pm, the Guest is understood to have given their consent to have these persons accommodated in their room for an extra fee. The fee is charged according to the currently valid RACK price list which is available at the main reception desk.

12. Throughout their stay at the Marena Wellness & Spa, children under the age of 12 must be under the care of their parents or legalguardians.

13. Parents or legal guardians of children shall be responsible for their behaviour, including damages and/or harm caused by the chiIdren.

14. Pets are not accepted in the Perła building.

15. Pursuant to the article 5 and 5a of the Act of 9 November 1995 concerning the health protection against the consequences of using tobacco and tobacco products (i.e. Journal of Laws 2015, pos. 298 as amended), on the premises of the Complexes there is  a total smoking ban in force, including the modern tobacco products and electric cigarettes - the rule does not concern the plein-air arbour.

16. If the Guest violates the ban on smoking cigarettes and other tobacco products, they agree to cover the costs of cleaning the room. The contractual penalty therefor amounts to PLN 1000.

17. Quiet hours in the Complex last from 10:00 pm until 7:00 the next morning. Marena Wellness & Spa reserves the right for exceptions from this rule when there is a special event held on the premises. Breaking the rule means additional fee amounting to 1000 PLN / room. Marena Wellness & Spa reserves the right to derogate in cases where a special event is organized on the premises of the Facility.

18. During the quiet hours, the Guests and people taking advantage of the services provided by Marena Wellness & Spa are obliged to behave in such a way which does not disturb the stay of other people.

19. After having received the room key, the Guest is obliged to make themselves acquainted with the room equipment and leave it undamaged. Should the Guest notice any damages, the Guest is obliged to notify the Reception desk about this fact without delay. If the Guest fails to do so, it means the room was rented in an undamaged state. The Guest bears full liability for any damages or destruction of the equipment elements resulting from the fault of themselves, the people for whom they are responsible as well as any people visiting them.

20. For the sake of fire safety, it is forbidden to use in the room any heaters or any other electric devices which do not belonging to the room equipment. This regulation does not concern, however, adapters and chargers for the RTV devices as well as computers.

21. For the sake of fire safety, it is forbidden to use open fire of any possible form in the rooms and any other spaces.

22. The Guest is obliged to secure the room properly each time they leave the room so that no third parties have access to it. During the absence of the Guest, windows and doors must be locked.

23. Liability of the Complex for the loss of or damage to goods brought by the guest to the Complex shall be governed by the provisions of Article 846-849 of the Civil Code. Valuable objects, money and documents should be deposited. In the case of leaving valuables outside the deposit, Marena Wellness & Spa does not bear any liability for it. Marena Wellness & Spa reserves the right to refuse to deposit in the case of objects of high value or large amounts of money, in particular valuables and objects of scientific or artistic value if they threaten the safety or are too great in relation to the size or standard of the Complex or occupy too much space.

24. Przedmioty pozostawione w pokoju przez wyjeżdżającego Any possessions left behind by a leaving Guest shall be sent back at their cost to the address indicated by them. Should the Guest give no such disposition, Marena Wellness & Spa will store thesepossessions for three months, and then all the things shall become the very own property of Marena Wellness & Spa which will have all the power to have the possessions at their full disposal and give them to the charity or institutions of public utility of their choice.

25. Marena Wellness & Spa provides an unguarded car park and does not bear any liability for the damage or loss of the car orany other vehicle belonging to the Guests.

26. Marena Wellness & Spa provides services in accordance with its standard.  

27. In the case of any reservations as to the quality of the provided services, please contact the main reception desk as soon as possible so that proper measures can be taken to amend for the inconvenience. lf the Guest does not report any reservations up to the check-out, it is understood they are fully content with the services provided by Marena Wellness & Spa. 

28. In the case of violating the regulations, and especially indecentbehaviour of a Guest or any other behaviour disturbing the other Guests or the staff, Marena Wellness & Spa has the right to terminate the agreement with the Guest with immediate effect and refuse further service provision. The Guest with whom the agreement was terminated and further services provision refused is obliged to pay for all the services, possible damage and destructions without delay and then leave the Complex immediately. Should the Guest resist, the staff of Marena Wellness & Spa have the right to call the police.

29. Marena Wellness & Spa has the right to refuse accepting a Guest who grossly violated the regulations during their previous stay, causing damage to the complex property or harmed Guests, employees of the complex or other persons present in the complex, or disturbed peace in the complex in any other way.

30. The fee for losing the room key is 100 PLN/ 1 key.

31. Marena Wellness & Spa does not bear any liability for the damages resulting from the violation of these regulations.

32. Marena Wellness & Spa does not bear any liability for the damages made by other Guests staying on the premises of the Complex.

33. Every Guest gives their consent to have their personal data processed for the realisation of the contract concluded between the Parties, according to the Personal Data Protection Act of 29.08.1997. The Guest has the right to consult and correct their personal data.

34. Any litigations will be subject to the jurisdiction of the court competent for the headquarters Marena Wellness & Spa.

35. Our facility applies Procedures for the Protection of Minors. Therefore, at the moment of check-in, all the Guests are obliged to show their identity documents.

COMPLAINT PROCEDURE

1. Complaints concerning both the technical aspects of the functioning of the services and other service-related issues can be sent to the following e-mail address: recepcja@marenaspa.pl or in writing to the Service Provider’s address.

2. A complaint is to be submitted no later than within 7 days of the date on which the cause of the complaint arose.

3. Each complaint must contain a brief description of the problem giving rise to the complaint, the date and time of its occurrence and the identification of the Service User.

4. The Service Provider will use it best endeavours to consider complaints within 30 days of receiving them. The Service User will be promptly informed of the outcome of the complaint by e-mail sent to the address provided in the complaint.

1. The administrator of the personal data of the Guest is Przedsiębiorstwo Produkcyjno-Usługowo-Handlowe "Karelma" Spółka z ograniczoną odpowiedzialnością with its registered office in Międzywodzie, ul. Turystyczna 1, 72-415 Międzywodzie, Poland, NIP (Tax ldentification Number): PL 9860009465, hereinafter referred to as the "Facility".

2. The personal data of the Guest are processed on the basis of a contract for the provision of the hotel services between the Guest and the Facility. The purpose of personal data processing is the provision of hotel services or other similar services that are provided by the Facility on request of the Guest. In addition, the Guest's personal data can be processed by closed-circuit television used at the Facility. The video surveillance is supposed to protect the Guest and other people staying on or near the Facility.

3. The Facility hereby informs that providing personal data is a contractual and statutory requirement (when documenting sales made to a Guest by a VAT invoice). The lack of personal data prevents the conclusion of the contract with the Facility from coming into existence, as well as makes it impossible to issue a VAT invoice.

4. The Facility informs that every Guest has the right to access their personal data and to correct and update them. Each Guest also has the right to transfer the data, raise objections to the processing of the data and to delete their personal data, provided there is a legal basis therefor.

5. The Facility informs that the personal data of the Guest will be stored for the entire period of providing the hotel services to the Guest, as well as until the expiry of the limitation period of any claims, including tax and civil claims.However, personal data processed by video monitoring will be stored for a period of 6 days, unless due to special circumstances (e.g. an accident) the recording of closed-circuit television will have to be stored longer, including the duration of any proceedings conducted under the provisions of the Act.

6. The Facility informs that the personal data of the Guest can be disclosed to the following categories of recipients:Accounting companies cooperating with the Facility,Law firms cooperating with the Facility,lnsurance companies cooperating with the Facility,IT companies and other companies providing support and management of the IT infrastructure of the Facility,Courier and postał companies,Travel agencies.

7. The Guest has been informed about their right to lodge a complaint to the supervisory body managing the processing of personal data.

8. Should a stay at the Facility be booked via a travel agency or a booking portal, categories of personal data of the Guest transferred to the Facility by these entities may include, in particular, name and surname, date of stay, e-mail address, and telephone number of the Guest. For the exact source from which the Facility obtained the personal data, the Guest should contact the reception.