REGULATIONS

Introduction

Commencing a stay is tantamount to accepting these regulations and undertaking to observe them, which also refers to the fire safety rules.

Check-in and personal data

The Guest is obliged to show a photo identification document at the check-in in order to have their identity confirmed and complete the registration formalities.

Processing personal data is carried out in accordance with the provisions of the GDPR. Details of data processing are available in the privacy policy to be found at the reception and on the website of the Facility.

Payments

Payments due for the stay as for well as the tourist tax and the car park must be made at the check-in.

The reception reserves the right to refuse to issue the keys if these payments are not settled.

Additional services can be paid for in cash, by credit card (Visa, Maestro, Mastercard) or using the hotel credit (limit od PLN 250 per adult). Exceeding this limit requires immediate payment.

If the Guest fails to pay for the services related to their stay, Marena Wellness & SPA has the right to charge the Guest with the costs of the services provided to the Guest.

Duration of the hotel day

Rooms are rented for the so-called hotel days.

The hotel day starts at 3:00 pm on the day of arrival and ends at 11:00 am on the day of departure.

If the Guest wishes to extend their stay, they should contact the reception by 9:00 am on the day of departure. Granting this wish depends on the current occupancy of the Facility.

Rules for leaving the room

Staying in the room after 11:00 am on the day of departure results in being charged for the next hotel day according to the price list being currently in force.

If another Guest has booked this room for this day, any belongings of the previous Guest left there after 11:00 am shall be packed by two representatives of the Facility and stored for 7 days in the hotel depository. In view of such action, the Guest will not make any claims against Marena Wellness & SPA and its representatives.

Presence of third parties

The Guest may not hand their room over to third parties, even if the period for which they paid the amount due has not expired yet.

Non-residents may stay in the hotel rooms from 7:00 am to 10:00 pm.

After 10:00 pm, non-residents must be checked in and make the payment due in accordance with the price list being currently in force.

Quiet hours

Quiet hours apply from 10:00 pm to 7:00 am.

Violating the quiet hours will result in a fine of PLN 1000 and the possibility of terminating the stay contract.

Liability of the Guest

The Guest is obliged to keep the room in an undamaged condition.

If the Guest notices any damage, they should notify the reception thereof without delay. If the Guest fails to report possible damage to the room equipment after having received the keys, it is assumed the room has been handed over in a proper condition.

The liability for any damage to the equipment or devices in the room caused by the Guest, their visitors or third parties is borne by the Guest.

The Guest is obliged to secure the room by locking the doors and closing the windows for the time of their absence.

Smoking ban

Smoking tobacco products, electronic cigarettes and novelty tobacco products is strictly prohibited on the premises. The area intended for the purpose is the garden arbour.

Breaking the ban results in a contractual penalty amounting to PLN 1000.

Fire safety

It is forbidden to store flammable substances, explosives and to use open fire in the rooms.

Using heaters and electric appliances other than the ones constituting elements of the room equipment, with the exception of chargers and power supplies for consumer electronics and computer equipment, is prohibited.

Pets

Pets are not allowed in the ‘Perła’ building.

It is possible to stay with a pet in the ‘Fala’ building, though.

Arriving with a pet must be agreed upon in advance with the reception, at the latest when booking the stay.

There is an additional fee charged for a pet stay.

Valuables

The Facility’s liability for the items brought in by the Guest is governed by the Polish Civil Code (Articles 846-849).

Valuables must be handed over to the hotel deposit. If valuables are left outside the deposit, Marena Wellness & SPA does not bear any liability for them. Marena Wellness & SPA reserves the right to refuse to accept objects of high value or large sums of money for deposit, especially if these are valuables and items having scientific or artistic value or if they pose a threat to safety or if they are of too high a value in relation to the size or standard of the Facility or if they take up too much space.

Complaint procedure

Complaints regarding the quality of services are to be made in person, per e-mail or by letter within 7 days of the incident.

Marena Wellness & SPA undertakes to deal with the complaints within 30 days.

Breach of regulations

In the event of violating these regulations, including hooligan behaviour or disturbing the peace, Marena Wellness & SPA has the right to terminate the contract with the Guest with immediate effect.

The Guest shall be obliged to pay for the services provided so far, to pay for any damage or destruction caused and to leave the premises of the Facility immediately. In the event of any resistance to these obligations, Marena Wellness & SPA staff is entitled to call the Police.

Marena Wellness & SPA may also refuse to accommodate a Guest who, during their previous stay, grossly infringed the regulations, causing damage to the property of the Facility or damage to the person of Guests or other persons staying at the Facility or otherwise disturbed the peace.

Marena Wellness & SPA shall bear no liability neither for any damage caused by the Guest’s failure to observe these regulations, nor for any damage caused to the Guest by other Guests on the premises of the Facility.

Each Guest agrees to the processing of their personal data for purposes related to performing the contract concluded by and between the parties, in accordance with the Personal Data Protection Act of 29/08/1997. The Guest has the right to inspect their personal data and to rectify it.

Child protection

For the sake of children’s safety, Marena Wellness & SPA implements the Procedures for the Protection of Minors.

During check-in, it is required to present identification documents of all minor guests.

Children under the age of 12 years must be cared for and supervised by adults at all times. All the liability for possible damage caused by children is borne by the adults responsible for them.

Items left behind

Items left behind by a departing Guest shall be sent back at the Guest’s expense to the address indicated by them.

Items left behind by a Guest in their room shall be stored for 3 months.

Once this period has expired, the items become the property of the Facility and may be donated to charity.

Car park

The car park is unattended, and the Facility bears no liability for any damage to or loss of a vehicle as well as for any incidents caused by weather conditions, including falling tree branches/boughs. The Facility bears no liability for the condition of the parked vehicles.

Jurisdiction

The competent court having jurisdiction over disputes shall be the court with jurisdiction over Marena Wellness & SPA.

The Guest may use mediation before the case goes to court.

Other

The fee for losing a room key amounts to PLN 100 / key.

INFORMATION ON THE PERSONAL DATA

1. The administrator of the personal data of the Guest is Przedsiębiorstwo Produkcyjno-Usługowo-Handlowe "Karelma" Spółka z ograniczoną odpowiedzialnością with its registered office in Międzywodzie, ul. Turystyczna 1, 72-415 Międzywodzie, Poland, NIP (Tax ldentification Number): PL 9860009465, hereinafter referred to as the "Facility".

2. The personal data of the Guest are processed on the basis of a contract for the provision of the hotel services between the Guest and the Facility. The purpose of personal data processing is the provision of hotel services or other similar services that are provided by the Facility on request of the Guest. In addition, the Guest's personal data can be processed by closed-circuit television used at the Facility. The video surveillance is supposed to protect the Guest and other people staying on or near the Facility.

3. The Facility hereby informs that providing personal data is a contractual and statutory requirement (when documenting sales made to a Guest by a VAT invoice). The lack of personal data prevents the conclusion of the contract with the Facility from coming into existence, as well as makes it impossible to issue a VAT invoice.

4. The Facility informs that every Guest has the right to access their personal data and to correct and update them. Each Guest also has the right to transfer the data, raise objections to the processing of the data and to delete their personal data, provided there is a legal basis therefor.

5. The Facility informs that the personal data of the Guest will be stored for the entire period of providing the hotel services to the Guest, as well as until the expiry of the limitation period of any claims, including tax and civil claims.However, personal data processed by video monitoring will be stored for a period of 6 days, unless due to special circumstances (e.g. an accident) the recording of closed-circuit television will have to be stored longer, including the duration of any proceedings conducted under the provisions of the Act.

6. The Facility informs that the personal data of the Guest can be disclosed to the following categories of recipients:Accounting companies cooperating with the Facility,Law firms cooperating with the Facility,lnsurance companies cooperating with the Facility,IT companies and other companies providing support and management of the IT infrastructure of the Facility,Courier and postał companies,Travel agencies.

7. The Guest has been informed about their right to lodge a complaint to the supervisory body managing the processing of personal data.

8. Should a stay at the Facility be booked via a travel agency or a booking portal, categories of personal data of the Guest transferred to the Facility by these entities may include, in particular, name and surname, date of stay, e-mail address, and telephone number of the Guest. For the exact source from which the Facility obtained the personal data, the Guest should contact the reception.